FAQs

Yes, we do offer wooden of metal frames for your custom map posters.

Our prints are sized 12" x 18" inches or 18" x 24" inches. 

The prints are designed to fit any 12x18 or 18x24 inch frame.

In centimeters:

12x18 = 30.50cm x 45.70cm
18x24 = 45.70cm x 60.96cm

Thank you for checking us out!

City Prints:

We use OpenStreetMaps, a website dedicated to bringing map data available to the public under the Open Data Commons Open Database License (ODbL).

Star Map Prints:

We utilize an open source astronomy database and layer it with software to bring you stunning visuals on the exact alignment of the Stars for any date!

We keep all of your data secure. We do not sell or share your information with anyone else. For a more detailed explanation of our privacy policy, please visit our Terms of Service

CraftOak is the place to get a beautifully customized printed map that is unique to you and your life. With our proprietary map editor, you can choose any location in the world and turn it into a beautiful printed poster. Commemorate milestones and achievements by adding custom captions. Our prints make a perfect gift for any occasion! After your order is placed, we send your order details to our hand-picked printers. They print your product, and deliver it safely to your door in a timely manner.

This is most likely because the distributor of map data we use (OpenStreetMaps) does not have that information, so unfortunately we do not have it either.

If you have feedback regarding this, please let us know via our contact form.

Depending on the collaboration, we are interested.  If you are a local artist looking to collaborate on a custom product - please send us an e-mail below.

For Influencer Marketers: We typically work with influencers with over 100k followers and a historical track record of advertising data (statistics on impressions and others). 

Let us know if you'd like to collaborate and send all your details/rates/etc to the below email address.

Send us an email at [email protected], and use the subject line "Collaboration"

There's always a PayPal option as well. 

Yes, we are proud to accept PayPal! Simply enter your details in checkout.

Your order can be canceled or modified if it has not been sent for processing yet. We typically process all our prints daily in the morning on weekdays, Central Standard Time.

Please send a help request to our team: [email protected], and we will do our best to accommodate you.

In the next quarter, we will be introducing a method in which you can modify your own order and be sent a preview of your product before it gets processed.

You can submit a request here.

If your order is lost or damaged, please contact us. Let us know any of the following information to help locate it in our back-end system - the more information you provide us, the better we can help you figure out where your package is / figure out the next steps to resolve your issue.

1. Your order number (if you have it)
2. The e-mail you used to purchase the order
3. The name your package was addressed to
4. The shipping address you used in association with this order
5. The date or time you placed your order
6. What the contents of the order were (Star Map, City Map, and of what location?)

You can submit a request here.

If the product was damaged during shipping, no problem. Send us a photo of the damage to the poster, package, and we will produce and ship you a new one - free of charge.

You can submit a request here.

If for some reason you do need a return, the following below is our return policy, also listed on our Terms of Service.

Return Policy 

If for some reason you are unsatisfied with the quality of your print, your product gets damaged in the mail / during manufacturing, or the product does not arrive within 15 business days (domestic) and 28 business days (intl) - we will see that you get a replacement product or possibly, a refund. Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 21 days may not be returned. Similarly, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, or spelling errors made by the end user. Of course, we want all our customers to be satisfied, and if you have a specific question/case that does not fall within this policy, please send us an e-mail at: [email protected]

Refund and Cancellation Our promise is that we thrive to satisfy our customers and we will make exceptions when necessary to ensure a greatly exceeded customer experience when buying our product.

1. Once the order was placed and we receive it, we will deliver within 15-30 business days. Generally we are well covered and since our product is manufactured in the United States. At times, we can expect quicker delivery due to our proximity to customers. What we can’t control is that the customer provides us with a correct delivery address during the ordering process. In such cases we won’t be able to guarantee a return if the error was due partly to the purchaser.
2. In the case where our local printing partners are not able to deliver the ordered merchandise for us and they are not able to fulfill their contractual obligations, then we will inform the customer immediately that the product ordered is not available. We want to ensure our support of our American local printing partners so we are often choosing the local suppliers. This means they may need some time to adapt to our high amount of orders but we want to grow with them and support the local community. We will however inform you the customer immediately in case there are any delays, therefore this does not result in a non refundable case.
3. Once the goods are shipped the risk of goods that may be damaged or perished passes on to the buyer, this means that we, PHYB LLC will not be liable for any damages caused by the shipping company. 
4. Since the merchandise/maps are designed and customized by the user on www.craftoak.com, there is no right for refund if the design is not due to the standards of the customer/purchaser. In such a case this order is not eligible for a return.
5. If the shipment information provided by the customer was incorrect at the time of order, this results in a case where an order is not eligible for a return for such reasons as delay in shipment, etc.

You can submit a request here.

While we do our best to get all our packages ready and shipped, unfortunately, it is not Craft & Oak's responsibility to ensure that your package arrives in time for an occasion. We are dedicated and committed to getting you your order in a timely manner as described in our terms and service and shipping times article, and would rather the package get to you safely and in one piece rather than rushing the process, it takes to quality check and safely package each custom item.

Sometimes delays will happen in either processing or shipping and the majority of the time we are able to deliver packages that are aligned with our estimated shipping times. 

In the US, and EU - your custom print is rolled up safely. Depending on the number of prints you order, it may or may not come with kraft paper protecting it and for easy removal from the tube. It comes in a sturdy shipping tube with plastic end caps, taped up, to provide the best possible protection during transit. 

In the AU and CA - your custom print may be rolled up in a tube or it may ship flat, depending on the provider that we work with to fulfill your order.

For framed orders, orders ship in a framed box. 

If you have any questions or concerns, feel free to reach our help team.