City Map Posters Generator

Return Policy

We aim to make every experience with Craft & Oak a positive one. Please review our policy on returns, damages, and refunds.

Damage, Delay, and Refund Policy

• Damaged or Undelivered Products: If your product arrives damaged or does not arrive within 30 business days, you may be eligible for a replacement or refund. Refunds are determined on a case-by-case basis.
• Exclusions: We do not issue refunds or replacements for products kept for over 30 days, late orders for specific occasions or holidays, accidental or unwanted orders, or spelling errors made by the customer.
• Special Cases: For issues not covered in this policy, please contact us at help@craftoak.com.

Order and Cancellation

• Finality of Orders: All orders are final once submitted and approved by the customer.
• Customer Satisfaction: While all orders are custom-made, we may make exceptions to ensure your satisfaction.

Shipping and Delivery

• Delivery Timeframe: Orders are typically delivered within 5–30 business days. Faster delivery may occur for customers in Europe and the USA.
• Address Accuracy: Customers are responsible for providing the correct delivery address. We cannot guarantee returns or replacements due to incorrect addresses provided by the customer.
• Local Printing Partners: If our local partners cannot fulfill your order, we will notify you immediately. Such cases do not qualify as non-refundable situations.

Returns and Withdrawal

• Order Changes: Once an order is confirmed, shipping details cannot be modified. For urgent issues, contact help@craftoak.com immediately.
• Return Eligibility: Custom-made products (such as personalized maps) are not eligible for return due to design dissatisfaction or incorrect details entered by the customer.
• Replacement and Refund Requests: Submit refund or replacement requests via our support form. Requests must be made within 28 days of purchase and are processed within 10 working days once approved.
• No Withdrawal Right: Because all products are made-to-order, there is no right of withdrawal under applicable consumer law.
• Quality Note: Please note that product colors may slightly vary from what appears on your device screen. These variations are not eligible grounds for a return.